FAQ
Do you accept international orders?
Yes.
How long do they take?
If you're in the US, your coasters will arrive in about 6–10 business days. If you're overseas, they'll take 14–21 business days. We ship from the middle of the US, so the closer you are, the quicker.
How much is shipping?
We ship anywhere in the US for FREE! Need to ship somewhere else?
Where are the coasters printed?
The coasters printed and shipped from the heart of the USA.
Do you do wholesale orders?
Yes, we do! Just send an email to [email protected] with what you're after.
I want to use my friends images to give Coastermatic as a gift
We are only able to print images from the account you login with.
Can I email you my images?
Sorry, no. At the moment we only accept images from Instagram accounts.
Can I wash my coasters?
Yes, the image will be fine but the glue attaching the cork backing won’t, so we don’t suggest putting them in the dishwasher. Follow our cleaning instructions here.
What is the print quality like?
We digitally print onto stone using a inkjet process. If you look at them close-up, you'll notice the dots. At a coaster distance though, they look flawless.
My Instagrams, round?
Yes! We think coasters are best in their native format. They display your images in a refreshing new light.
Where did Coastermatic come from?
Coastermatic began as a collaboration between two great friends who met at grad school: Tash Wong and Tom Harman. In February 2012, they founded the company to pursue their interest in combining home objects + tech, and to fulfill the requirements of the $1,000 project. What started as the final for the Entrepreneurial Designcourse at SVA IxD turned into a passion for bringing photography into people’s homes in a unique way.
In 2018, Tash passed the torch to Megan Torres who continues to build Coastermatic as our Chief Coaster Officer. Megan headed coaster operations for two years before catching a case of entrepreneurial enthusiasm, and is now diving in to raise Coastermatic as her own.
Where should I send other questions?
Please send general enquiries or order-related questions to: [email protected].
For any press related enquiries use: [email protected]